PRODUCT
One system connecting customer intelligence to execution.
CIOS creates a continuous operating loop across Business Context, customer signals, prioritised Insights, Missions, Tasks, outcomes and organisational learning.
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THE OPERATING LOOP
Four stages, one continuous flow.
Signals and context become insights, insights become owned work, and the work is measured against a baseline that was frozen before it started.
Signals & Context
Insights
Missions & Tasks
Outcomes
01 · SIGNALS & CONTEXT
Read the customer signals you already collect.
Surveys, tickets, CRM records, reviews, product analytics and billing events are read in place, in any language, and kept connected to their source.
02 · INSIGHTS
Named problems, ranked by what they cost.
CIOS groups related signals into a customer problem, computes exposure in code from your own data and ranks it by impact, urgency and confidence.
03 · MISSIONS & TASKS
An approved insight becomes owned work.
A mission carries an owner, a date and the number it has to move. It decomposes into tasks routed to the departments that can actually change the outcome.
Remove the top driver of at-risk accounts
Correct the rule that caused it, make the affected accounts whole and stop the issue recurring before renewal.
Reach expansion accounts before renewal
Accounts at 90%+ seat utilisation get a tailored expansion offer 45 days before renewal.
04 · OUTCOMES
The same measurement, before and after.
The baseline and the formula are frozen when the mission is approved, then replayed against the same records week by week, so you can track what changed after the intervention.
Baseline
CHF 184k
Target
CHF 37k
Now
CHF 23k
INTELLIGENCE FOUNDATIONS
What the loop reasons against.
Four capabilities sit underneath every stage, so an insight is interpreted against your business rather than a generic one.
Business Context
Your organisation, customer segments, goals, processes and constraints, held as structured facts CIOS reasons against.
Operational Knowledge
Previous evidence, decisions, missions and measured outcomes retained so organisational learning is not lost between projects.
Ask CIOS
Conversational access to the same intelligence, with the supporting evidence attached to every answer.
Governance & Traceability
Authorised knowledge, traceable sources, human decision points, clear ownership and permission-aware access.
BUSINESS CONTEXT
CIOS learns how your organisation actually runs.
The same complaint means something different at a bank and at a telecom. CIOS holds your organisation, customer segments, goals, processes and constraints, so a signal is read against your reality.
Context can be built during setup from the material you already have, then corrected and extended by your teams as facts change.
Swiss B2B SaaS selling subscription analytics to mid-market operators in DACH and Benelux across three plans: Starter, Growth and Scale.
2,400 active accounts. Scale accounts are 9% of logos but 41% of ARR; most upgrades happen mid-cycle from Growth to Scale.
FY26 target is net revenue retention above 112%. Mid-cycle upgrades are prorated on the daily delta; refunds are credit-only.
Mid-cycle upgrades charged by a stale proration rule
Condition
Recurring friction in a high-value journey
Root cause
A rule applied the wrong value downstream
Intervention
Rule corrected, accounts made whole, comms updated
Result
Failure rate 2.4% → 0.3% in 6 weeks · CHF 184k protected
Reused by 2 later insights · cited 6 days ago
OPERATIONAL KNOWLEDGE
Organisational learning that survives the project.
CIOS retains previous evidence, Insights, decisions, Missions, Tasks and measured outcomes, so what an organisation has already learned does not disappear when a team or a programme changes.
Future analysis can start from that record rather than a blank page: what was tried, who acted, what changed and what it was worth.
ASK CIOS
Ask a question, get the evidence with the answer.
The same intelligence is available conversationally. Ask where value is leaking, which accounts are exposed or what happened after an intervention, and the answer arrives with the signals, sources and records it was built from.
It is an interface into CIOS, not a separate general-purpose chatbot.
Twelve accounts upgraded mid-cycle since 1 September and were charged by the old proration rule. Four are already flagged in Insight #I-118.
GOVERNANCE & TRACEABILITY
Decisions you can follow back to their evidence.
Authorised knowledge
Reasoning runs over information your organisation has approved for use, not the open web.
Traceable sources
Figures and claims drill back to the records they were built from.
Human decision points
A person approves consequential actions. CIOS does not close a problem on its own.
Clear ownership
Every mission and task carries a named owner and department.
Permission-aware access
People see the customer data their role allows them to see.
See the loop on one of your customer problems.
Bring a use case and we will walk through how CIOS connects the evidence to prioritisation, action and measurement.
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