# CIOS

> CIOS is the AI-native operating system for autonomous customer intelligence. It turns customer signals — from surveys, tickets, CRM, NPS, and every other source — into coordinated, measurable action. Built by CIOS Technology AG in Switzerland.

CIOS is available at [https://cios.app](https://cios.app).

For extended information, see [llms-full.txt](https://cios.app/llms-full.txt).

## What CIOS Does

CIOS is an enterprise operating system that closes the gap between customer insight and organisational action. Most companies already collect customer data — the problem is that insights sit in dashboards, slide decks, and spreadsheets while nothing changes on the ground. CIOS solves this by autonomously turning signals into tracked, accountable missions.

Key capabilities include:

- Multi-source signal ingestion from surveys, CRM, NPS, support tickets, and any structured data source
- Autonomous insight generation — CIOS reasons continuously, not just when prompted
- Mission-based action management with clear owners, timelines, and success criteria
- Persistent institutional memory — CIOS gets wiser with every interaction, unlike stateless AI tools
- Performance dashboard connecting CX insight directly to measurable business outcomes
- Full traceability — every recommendation is grounded in verified data, no black boxes

## How CIOS Works

CIOS follows a five-stage pipeline:

1. **Signals** — Customer data flows in from multiple sources and is unified into a single operating picture
2. **Insights** — CIOS autonomously detects patterns, trends, and anomalies across all incoming signals
3. **Missions** — Insights are scoped into actionable missions with clear objectives and ownership
4. **Tasks** — Missions break down into cross-functional action plans with assigned owners and deadlines
5. **Outcomes** — Every action is tracked to measurable business impact, closing the loop

## Cognitive Architecture

CIOS is built on a three-layer cognitive architecture:

- **The Soul (Reasoning Engine)** — Defines how CIOS thinks. Structured scenarios guide complex reasoning, ensuring reliable and predictable intelligence across every interaction.
- **The Brain (Memory System)** — Holds what CIOS knows. A multi-layered memory architecture stores facts, synthesises experiences, and builds institutional knowledge over time.
- **The Senses (Data Analysis Layer)** — Perceives what's happening now. Real-time connections to business systems deliver synthesised insights, not raw data, to the thinking engine.

Every answer CIOS gives is grounded in truth. No black boxes. No guesses. Just clear, reliable intelligence.

## Who CIOS Is For

- CX Leaders and Chief Customer Officers seeking operational control over customer experience
- Operations executives turning CX from a cost centre into a growth lever
- Enterprise organisations with fragmented CX tooling that need one unified system
- Companies in regulated industries requiring full traceability and Swiss data governance
- Organisations across DACH, EU, UK, Africa, and globally

## How CIOS Relates to Navi

CIOS and Navi are two products built on the same cognitive AI core by CIOS Technology AG:

- **CIOS** is an operating system for organisations — handling trusted organisational data, prioritisation, execution, ownership, and measurable business outcomes.
- **Navi** focuses on community knowledge, individual learning, and standardisation of CX practice across Africa. It is built for the Africa CX Leaders Forum and its community.

Navi is where many professionals start; CIOS is where organisations scale.

## AI Philosophy

CIOS follows six principles for trustworthy AI:

1. **Grounded, not generative** — Every recommendation traces back to verified data
2. **Transparent reasoning** — Full audit trail from signal to action
3. **Human-in-the-loop** — Autonomous means continuous, not unsupervised — your team sets the guardrails
4. **Privacy by design** — Swiss-incorporated, GDPR-aligned, data never used to train models
5. **No black boxes** — Every output is explainable and traceable
6. **Persistent memory** — Unlike stateless AI, CIOS builds institutional knowledge over time

## Trust & Security

- Swiss Incorporated (CIOS Technology AG, Canton Schwyz)
- Privacy by Design — data never used to train any model
- Full traceability on every recommendation
- Cloud-agnostic deployment
- Fast time-to-value — weeks, not months
- GDPR and Swiss FADP aligned

## Key Facts

- Website: https://cios.app
- Company: CIOS Technology AG
- Headquarters: Switzerland
- Contact: hi@cios.app
- LinkedIn: https://www.linkedin.com/company/ciostechnology
- Status: Early access (sign up at https://cios.app/#early-access)
- Related product: Navi (https://navi.africa)

## Languages

The site is available in 10 languages: English, German, Spanish, French, Italian, Portuguese, Ukrainian, Kinyarwanda, Kiswahili, and Afrikaans. Each language version is accessible via `https://cios.app/?lang={code}` where codes are: en, de, es, fr, it, pt, uk, rw, sw, af.

## Pages

- [Home](https://cios.app): Main landing page with product overview, platform pillars, how it works, features, architecture, comparison, and early access signup
- [Privacy Policy](https://cios.app/privacy-policy.html): Privacy policy for CIOS Technology AG
- [Terms of Use](https://cios.app/terms-of-use.html): Terms of use
- [LLMs.txt Summary](https://cios.app/llms.txt): Machine-readable site summary (short version)
- [LLMs-full.txt](https://cios.app/llms-full.txt): Extended reference for AI systems
- [CIOS Knowledge Base](https://cios.app/cios-knowledge.txt): Full knowledge base used by CIOS chat