COMPANY
Fifteen years in the same room as the same problem.
CIOS Technology AG is a Swiss company built by a team with more than fifteen years of experience building and working with enterprise CX and Voice of Customer technology.
We are the team behind a Gartner Top-10 Voice of the Customer platform. We are building the layer we kept watching organisations do by hand.
WHY CIOS EXISTS
Different company. Different industry. Same ending.
Across banks, telecoms, retailers, insurers and public services, we kept meeting the same disconnect. Organisations listen well. Surveys run, tickets accumulate, dashboards report. Then the signals sit in six systems owned by six teams.
Nobody quantifies what a problem costs, nobody is made accountable for fixing it, and nobody measures afterwards whether the fix worked. Forrester finds only one Voice of the Customer team in five has a working process for turning an insight into an outcome.
Language models finally made it affordable to read every signal in any language and reason about it in the context of a specific business. That was the work that always made this layer too expensive to build. So we built the layer, not another listening tool.
WHAT WE ARE BUILDING TOWARD
Know what matters. Make it owned. Prove whether it worked.
The longer-term direction is increasingly autonomous prioritisation and execution intelligence. We describe what CIOS does today rather than what it may do later, and people keep decision authority throughout.
COMPANY DETAILS
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See CIOS in action.
Bring a customer problem you are working on and we will show you the loop around it.